bk995 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data bk995 collects from players in Bangladesh, why we collect it, how we protect it, and the rights you hold over your own information.
Our Privacy Commitments at a Glance
🕐 Last Updated: January 2026bk995 is committed to handling your personal data with care, transparency, and respect. We collect only what is necessary to operate a safe and fair platform, and we never sell your personal information to third parties for marketing purposes.
bk995 is an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. This Privacy Policy applies to all personal data we collect through the bk995 website, mobile-optimised platform, and any communications you have with our support team. By registering an account or using the bk995 platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the bk995 platform as a whole. If you have any questions about how we handle your personal data, please contact our support team through the contact details available on the bk995 platform. We respond to all privacy-related enquiries within a reasonable period during Bangladesh Standard Time business hours.
SSL Encryption
All data is encrypted in transit and at rest.
No Data Selling
We never sell your data to third parties.
Your Control
Access, update, or delete your data anytime.
Secure Payments
Payment data handled via certified processors.
bKash & Nagad Safe
Mobile wallet data never stored by bk995.
Right to Correct
Request updates to inaccurate personal info.
Information We Collect
bk995 collects personal data through several channels in the course of providing our platform services. The categories of data we collect and the circumstances in which they are collected are set out below.
Registration and Account Data
When you register a bk995 account, we collect the following personal information from you directly:
- Full legal name — used to verify your identity and process withdrawals to matching payment accounts.
- Date of birth — to confirm you are aged 21 or above and to enforce our mandatory age verification requirement.
- Bangladesh mobile phone number — used as your account login identifier and for security verification (OTP).
- Account password — stored in hashed and salted form; bk995 staff cannot view your plain-text password.
- Preferred currency — Bangladeshi Taka (BDT) is the default and primary currency on bk995 for all Bangladesh-based players.
Usage and Technical Data
When you use the bk995 platform, our systems automatically collect certain technical and behavioural data to ensure the platform functions correctly and to detect fraudulent or harmful activity:
- Device information — device type, operating system version, browser type and version, screen resolution, and device identifiers.
- IP address and approximate geographic location — used for fraud detection, regulatory compliance, and ensuring the platform is accessed from Bangladesh.
- Betting and gaming activity — game sessions, bet amounts, win/loss records, and wagering history. This data is used to calculate your account balance, process withdrawals, and fulfil bonus wagering requirements.
- Session logs and timestamps — used to investigate disputes, verify transaction histories, and detect irregular account behaviour patterns.
Payment and Transaction Data
When you make a deposit or withdrawal through bKash, Nagad, Rocket, Upay, or bank transfer, bk995 receives transaction reference numbers, payment timestamps, and the sending account's registered mobile number or bank account number as confirmation of the transaction. bk995 does not store full payment card numbers or mobile wallet PINs. All financial transaction data is processed through certified, secure payment channels. The personal data associated with your payment methods is used solely to verify deposits, process withdrawals to matching accounts, and investigate payment disputes.
How We Use Your Personal Information
bk995 processes your personal data on the basis of contractual necessity (to provide you with the services you requested), legal obligation (compliance with applicable regulations), and legitimate interests (to operate a safe, fair platform). We use your data for the following specific purposes:
Purposes of Data Processing
- Account registration and management — creating, maintaining, and securing your bk995 account, including resetting passwords and verifying your identity on login.
- Processing financial transactions — confirming deposits received from your registered bKash, Nagad, Rocket, or bank account, and processing withdrawal requests to the same matching accounts.
- Identity verification (KYC) — confirming that you are who you say you are, that you are aged 21 or above, and that the payment accounts you use are registered in your name.
- Fraud prevention and security — detecting and preventing money laundering, account takeover attempts, bonus abuse, match-fixing collusion, and other harmful activities on the platform.
- Responsible gaming support — monitoring account activity for signs of problem gambling (e.g., unusual deposit frequency, chasing losses), and applying deposit limits, time-outs, or self-exclusion when requested by you or required by our responsible gaming obligations.
- Customer support — responding to your enquiries, resolving disputes, investigating complaints, and providing you with assistance through our support channels.
Marketing Communications
With your consent, bk995 may send you promotional communications about new games, bonus offers, seasonal promotions (such as Eid and BPL season offers), and platform updates. These communications are sent to the mobile number registered on your bk995 account and may include SMS notifications or in-platform messages.
You may withdraw your consent to receive marketing communications at any time by adjusting your notification preferences in your bk995 account settings or by contacting our support team. Withdrawing marketing consent does not affect the lawfulness of any communications sent before the withdrawal, and it does not affect your ability to use the bk995 platform.
How We Share Your Information
bk995 does not sell your personal data. We share your data only in the specific circumstances described below, and only to the extent necessary for the identified purpose.
Authorised Third-Party Service Providers
bk995 works with a limited set of trusted third-party service providers to operate the platform. These providers are contractually bound to handle your data securely and only for the purpose for which they were engaged. Third-party categories include:
- Payment processors — bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction data necessary to confirm your deposit or process your withdrawal. They do not receive your gaming history or other account data.
- Game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified suppliers receive only the anonymised session data required to deliver the game you are playing. They do not receive your full identity or payment details.
- Identity verification providers — KYC and age verification partners receive the identity documents and data you submit during the verification process, processed under strict confidentiality obligations.
- Fraud and security analytics providers — receive anonymised or pseudonymised device and behavioural data to help identify fraudulent account activity or coordinated abuse patterns across the platform.
What We Never Do With Your Data
bk995 strictly prohibits the following uses of your personal data: selling or renting your data to any third-party advertiser, data broker, or marketing company; sharing your full identity or financial details with game providers or affiliates beyond what is operationally required; using your data to build profiles for purposes unrelated to the bk995 platform; or transferring your data to any jurisdiction where it would not receive equivalent protection to that described in this Privacy Policy.
Cookies and Tracking Technologies
The bk995 platform uses cookies and similar tracking technologies to ensure the website functions correctly, remember your session preferences, and improve your user experience. This section explains what cookies we use and how you can manage them.
Types of Cookies We Use
bk995 uses four categories of cookies on the platform:
- Strictly necessary cookies — essential for the platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your language and currency preferences. These cookies cannot be disabled without breaking core platform functionality.
- Performance and analytics cookies — collect anonymised data about how users interact with the platform, which pages are visited most frequently, and where errors occur. This helps us improve platform performance and user experience.
- Functional cookies — remember your in-session preferences such as game lobby filters, notification settings, and display options, so you do not have to reconfigure them on every visit.
- Security cookies — help detect and prevent fraudulent sessions, account takeover attempts, and automated bot activity by tracking session integrity signals across your device.
Managing Your Cookie Preferences
You can manage non-essential cookies through your browser settings. Most modern mobile browsers on Android and iOS allow you to view, block, or delete cookies on a per-site basis through their privacy settings menus. Please be aware that disabling strictly necessary cookies will impair the functionality of the bk995 platform — for example, you may be unable to stay logged in or complete a deposit. Disabling performance or functional cookies will not prevent you from using the platform but may reduce the quality of your experience.
Data Security and Retention
bk995 takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.
Security Measures We Apply
Our security infrastructure includes the following protections, all actively maintained and periodically reviewed:
- SSL/TLS encryption — all data transmitted between your device and the bk995 platform is encrypted in transit using industry-standard SSL/TLS protocols. The connection is enforced over HTTPS at all times.
- Password hashing — all account passwords are stored using a modern cryptographic hashing algorithm with unique salts. Plain-text passwords are never stored or logged by bk995 systems.
- Access controls — access to personal data within bk995's internal systems is restricted on a need-to-know basis. Staff members access only the data necessary to perform their specific role, and all access is logged and auditable.
Data Retention Periods
bk995 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our Terms & Conditions. Specifically: account registration data and transaction records are retained for a minimum period following account closure to meet financial record-keeping requirements. After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be associated with your identity.
If you request deletion of your bk995 account, we will process the request within a reasonable period. Some categories of data — particularly financial transaction records and KYC documents — may be retained beyond your account closure date where we are legally required to do so. We will inform you of any such retention at the time you request account deletion.
Your Rights Over Your Personal Data
As a bk995 user, you hold a set of rights regarding the personal data we hold about you. These rights are described below, along with how to exercise them.
Rights Available to You
- Right of access — you may request a copy of the personal data bk995 holds about you at any time. We will provide this within a reasonable period of receiving your verified request.
- Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update basic account information directly through your bk995 account settings.
- Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations on our part.
- Right to object to processing — you may object to our processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though such objections are subject to assessment on a case-by-case basis.
- Right to data portability — you may request that we provide your personal data in a commonly used, machine-readable format so that you can transfer it to another service provider.
To exercise any of the rights described above, please contact bk995 support using the contact details provided on the platform. We may need to verify your identity before processing your request to ensure we are responding to the correct account holder. We aim to respond to all data rights requests within a reasonable period during Bangladesh Standard Time business hours.
Additional Provisions
Minors and the 21+ Requirement
bk995 is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account and provided personal data, we will immediately close the account and delete all associated personal data to the extent permitted by our legal obligations. If you believe a minor has registered on bk995 using your payment details or identity, contact bk995 support immediately.
Third-Party Platform Links
The bk995 platform may reference third-party services such as payment providers (bKash, Nagad) or game providers (Pragmatic Play, Evolution Gaming). These third-party services operate under their own independent privacy policies, which are separate from this bk995 Privacy Policy. bk995 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you interact with.
Changes to This Privacy Policy
bk995 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered users via their account or through platform messaging.
Your continued use of the bk995 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend checking this page periodically to stay informed about how bk995 protects your data. The most current version of this policy is always the version published on this page.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bk995 handles your personal data, please contact our support team through the contact details available on the bk995 platform. All privacy-related communications are treated with strict confidentiality and handled by personnel with appropriate training in data protection. We are committed to resolving all privacy enquiries fairly and transparently.
Your Privacy is Protected at bk995
Now that you know how we handle your data, feel free to explore our games with confidence. Visit our FAQ for quick answers, or head to the casino to start playing.